This program is designed to offer consistent, fast and easy to use warranty replacement support worldwide.
- Consistent — Applicable to most Cserver, Rserver, CTServer and PCW branded products worldwide
- Fast — Fast shipment of replacement parts from PCW TSD (Technical Support Department)
- Easy — Expedited call handling
For Warranty Returns Within 30 days of
Purchase:
Eligible Products:
- Server Products : Cserver, Rserver and CTServer brand server products.
- Components Products: Rackmount Chassis, Rackmount Accessories sold by PCW.
Type Of Service Available:
Advanced Replacement Service – PCW will immediately ship a replacement unit* or part to customer. In some rare cases that the replacement part is not in stock, PCW will ship the replacement unit* / part as soon the part is available.
Estimate Transit Time:
PCW will ship a replacement unit* to customer via 2nd Days Air Service.
For Warranty Replacement After 30 days of Purchase:
Eligible Products:
- Server Products : Cserver, Rserver and CTServer brand server products.
- Components Products: Rackmount Chassis, Rackmount Accessories sold by PCW.
Type Of Service Available:
Standard Replacement Service – Customer needs to insure and ship back the defective unit to PCW via any traceable shipping method (UPS / Fedex / Airborne Express). PCW will at its option, repair or replace the defective unit. The turn-around-time for repair and replacment unit is about 2-3 business days. PCW will ship the repaired or replaced unit* back to customer via 2nd Day Air Service.
Estimate Transit Time:
PCW will ship a replacement unit* to customer via 2nd Days Air Service.
Customers should be prepared to provide the following when calling PCW for warranty replacement service:
- Proof of purchase (Customer Invoice Numbers or Ordering Information)
- Name of the product
- Product code or serial number
- Description of the problem
- Shipping address
- Email address of customer
- Advanced Replacement Service requires a credit card number or a Purchase Order number as collateral for the replacement unit.
For warranty return, please contact:
- Your account manager
- Technical Support Department @ 516-997-5050
If you wish, you may also fax or e-mail your warranty replacement request to:
- Fax: 516-997-5784 (Defective RMA Request Form)
- Technical Support Department e-mail: support@rackmount.com
PCW Microsystems, Inc
Att: RMA Number ____________________
134 Linden Avenue
Westbury, NY 11590